Frequently Asked Questions
GENERAL QUESTIONS
1. What is NeoReader®?
NeoReader® is a mobile application that turns a camera mobile phone into a code scanner and provides one-click access to mobile content.
The user simply launches the NeoReader application on their mobile phone, scans the 2D barcode that appears in magazines, newspapers, billboards, product packages, business card, or any variety of medium, and is directly linked to the multimedia capability of the mobile Web.
The NeoReader application can be downloaded at http://get.neoreader.com.
2. On which mobile phones does the NeoReader application operate?
The NeoReader mobile application operates on a number of popular handsets including Apple, Blackberry, Motorola, Nokia, Samsung and Sony Ericsson. Please check here [link to appropriate page] for the list of handsets supported.
3. My mobile phone is not supported. What should I do?
If your handset is not listed above, you can download the appropriated generic port, if available, for your mobile phone’s operating system and install it. Otherwise, check back regularly, as the handset list is updated frequently.
4. Do I have to pay to download and use the NeoReader?
The application is free, but you may be charged standard data rates by your mobile carrier for accessing the mobile web (depending upon your phone plan). The size of the application is about 300-900kb.
5. What kind of codes can I read with NeoReader?
2D barcodes like Data Matrix, QR code and Aztec code can be read by the NeoReader application.
Universal Product Codes (UPC), better known as barcodes and found on most consumer products, can not be scanned by all mobile phones because the phone’s camera does not focus well enough to allow these types of barcodes to be scanned. To scan UPC codes, we recommend you use mobile phones with auto-focus.
Note: As a backup, if the application does not work, you are still able to use the Enter Code button to type in the product code number that appears below these barcodes.
QUESTIONS RELATED TO THE iPHONE
1. How do I use NeoReader with an iPhone?
To scan a barcode, select the Scan button (or if you‘re already on the Scan tab, tap it) to start the camera. For best results, position the barcode in the centre of the screen and far enough away such that the code does not appear too blurry (if the camera is too close, the barcode becomes too blurry to reliably scan). Once you have the camera positioned, select the green camera icon to take the picture and scan the barcode.
2. Why can I not scan product 1D barcodes with my iPhone?
The first version of the iPhone cannot scan 1D barcodes found on most consumer products, including books (i.e. UPC, ISBN, EAN, and JAN barcodes) because the iPhone‘s camera does not focus well enough to allow these types of barcodes to be scanned.
iPhone 3G, 3Gs & 4 are now able to scan these product barcodes.
Note: As a backup, if the application does not work, you are still able to use the Enter Code button to type in the product code number that appears below these barcodes.
3. I’ve scanned a 2D barcode from a business card and I could not add the contact details to my iPhone’s address book. Why?
Unfortunately, the iPhone does not support the file-format standard for electronic business cards (vCard). If you scan a 2D barcode embedding a vCard with your iPhone, the decoded information will appear as a text file rather than a vCard.
QUESTIONS RELATED TO BLACKBERRY
1. How do I use NeoReader with a Blackberry phone?
On some Blackberry mobile phones, the NeoReader application works directly with the phone's camera. To scan a barcode, press "Click" to start the camera. Position the barcode so that it occupies about half the screen, then press the trigger. NeoReader will analyze the picture then display the results. You can then have the NeoReader automatically connect to the mobile web page or other content that is linked to the barcode.
QUESTIONS RELATED TO PRE-INSTALLED APPLICATION
1. I have a pre-loaded NeoReader application on my mobile phone and I want to update it. Is it possible?
If you have a pre-loaded NeoReader on your mobile phone, you won’t be able to update the code reading application via our site. Please check with the mobile phone manufacturer if update versions are currently available for the mobile phone you are using.
QUESTIONS RELATED TO A S60 PHONE
1. How do I use NeoReader with a S60 phone?
To scan a smartcode position the code in the center of the screen and far enough away so the code appears well focussed. If the camera is too close, the code becomes too blurry to be reliably scanned.
When "Overlay" scan mode is activate, additional information, which might be contained in the code, will be shown on the screen. You must press the navigation key to scan the code. After a successful scan, select "Continue" on the confirmation screen to start your mobile browser and connect to the content linked with the code.
While the viewfinder is shown, the image can be zoomed in or out by pressing the navigation key up or down. If the automatic auto-focus is disabled in “Preferences“ (default), the auto-focus can be started manually with the delete key (C).
