Frequently asked questions
FAQ
QR codes
Are NeoReader QR codes free to use commercially?
Yes. Use them on packaging, menus, flyers and signs. There is no watermark and no licence fee.
Do NeoReader QR codes expire?
No. They contain your content directly, so there is no server that could stop them working.
Can I track how many people scan my code?
Not with static codes, which is what makes them private and permanent. Trackable, editable codes are on the way, without the ads and expiry tricks other services use.
Why won’t my designed code scan?
Usually low contrast, a light code on a dark background, or a logo that is too large. The designer tests every change and tells you which it is.
FAQ
Privacy
Does NeoReader upload what I scan or create?
No. The generator, scanner and extensions work inside your browser. Nothing you type, upload or scan is sent to NeoReader.
Do you use cookies or tracking?
The site doesn’t use advertising or tracking cookies. Your saved QR style is kept in your own browser’s storage.
FAQ
The NeoReader app
Where can I download the NeoReader app?
The original NeoReader phone app has been retired. Scan codes at neoreader.com/qr-scanner in any browser, or with your phone’s built-in camera.
I was sent to neoreader.com by an old link. What now?
Old NeoReader pages now lead to the tools that replaced them. If you wanted to read a QR code, use the scanner.